Come to Hootbrook.

We want every family to feel confident choosing Hootbrook. Below is exactly how our free trial, refunds and cancellations work — plus the consumer rights you have by law, which nothing here takes away.

Our 30-day money-back guarantee

If Hootbrook isn’t right for your family, you can get a full refund within 30 days of your first charge. The 30 days run from the day of that first charge — not from when you signed up. Just email refunds@hootbrook.com — no reason needed. We process approved refunds within 5 business days, back to your original payment method.

With the 7-day free trial before your first charge, that’s up to 37 days to decide risk-free.

If your subscription renews

We email you before every renewal so there are no surprises. If a renewal charge catches you off guard:

Ask within 14 days of that renewal charge and we’ll refund it in full.
After that, you can cancel any time and receive a pro-rata refund of the unused whole months remaining in the current year.

Cancelling

You can cancel anytime from Account → Subscription in a couple of steps. Cancelling stops your next renewal, and you keep full access until the end of the period you’ve already paid for.

Your rights in Australia

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

Nothing on this page limits those rights. Outside our voluntary guarantee, we do not refund a simple change of mind.

Your rights in the United Kingdom

Under the Consumer Contracts Regulations 2013, you have a statutory right to cancel within 14 days of signing up. To use it, email refunds@hootbrook.com — this email is your cancellation route.

Under the Consumer Rights Act 2015, our service must be provided with reasonable care and skill, and any digital content must be of satisfactory quality. If it isn’t, you’re entitled to have it put right, or to a price reduction if we can’t. Nothing on this page limits these rights.

Bought through the App Store or Google Play

If you subscribed through Apple, Apple is the seller and decides refunds. Request one at reportaproblem.apple.com, and manage or cancel the subscription in Settings → Subscriptions. If Apple declines and our guarantee applies, we’ll make it right another way — for example, free service time.

If you subscribed through Google Play, you can request a refund through Play within 48 hours of purchase. After that, contact us and we’ll refund you directly. Your statutory rights above are unaffected either way.

Fair use of our guarantee

Our 30-day money-back guarantee is one per customer and one per household. We may decline a guarantee refund where an account has been used fraudulently, or where a guarantee refund has already been claimed. This limit applies only to the voluntary guarantee — never to the statutory rights described above.

How to reach us

For refunds, email refunds@hootbrook.com with your account email address. For anything else, contact support@hootbrook.com. Approved refunds are processed within 5 business days to your original payment method.

Refund Policy